Credibility Dimensions for Islamic Information in Social Media

Kairulanuar Ab Kadir, Noraidah Sahari @ Ashaari, Juhana Salim

Abstract


A new way of spreading knowledge and collaborating with each other to achieve specific objectives has been introduced with the rise of social media, which is an effective communication tool. A growing number of people are using social media for the search of information relating to religious learning and practices. The younger generation is one of the major users of social media; therefore, many Islamic scholars are reaching out to Muslim youths using this channel. However, as people assimilate themselves to the use of social media in gaining knowledge, questions begin to emerge on the credibility of the Islamic information discovered. Anyone regardless of their background can post or share information or articles on social media, so such information is not always credible or true. Self-proclaimed Islamic scholars could use social media for their own personal gains such as to support and propagate sentiments, misinform, spread rumors, or start up conspiracies. This could confuse social media users, especially the younger generation, whose main information source is social media. Despite the significant importance of this area, limited research has empirically examined the factors that affect the credibility of social media information particularly relating to the Islamic context. In addressing this gap, this study inspects the factors obtained from the literature and classifies the dimensions of social media information credibility. Based on the established credibility theories of the Elaboration Likelihood Model (ELM), Prominence-Interpretation theory, and Social Cognitive theory, a research model is developed to determine Islamic information credibility on social media platforms. It is imperative that the study classifies the credibility dimensions, in order to further validate the factors that influence social media users in confirming the credibility of Islamic information. This study also aims to clear doubts and dispel misinformation regarding the Islamic religion by providing a basis for the society to ascertain Islamic information credibility and authenticity.


Keywords


Credibility Assessment; Information Credibility; Islamic Information; Muslim Youth; Social Media Credibility

Full Text:

PDF

References


X. Lin, P. R. Spence, and K. A. Lachlan, “Social media and credibility indicators: The effect of influence cues,” Comput. Human Behav., vol. 63, pp. 264–271, 2016.

R. Li and A. Suh, “Factors Influencing Information credibility on Social Media Platforms: Evidence from Facebook Pages,” in Procedia Computer Science, 2015, vol. 72, pp. 314–328.

S. Y. Syn and S. U. Kim, “The impact of source credibility on young adults’ health information activities on facebook: Preliminary findings,” in Proceedings of the ASIST Annual Meeting, 2013, vol. 50, no. 1.

M. Viviani and G. Pasi, “Credibility in social media: opinions, news, and health information—a survey,” Wiley Interdiscip. Rev. Data Min. Knowl. Discov., vol. 7, no. 5, 2017.

E. L. Ciszek, “Digital activism: How social media and dissensus inform theory and practice,” Public Relat. Rev., vol. 42, no. 2, pp. 314–321, 2016.

A. Appelman and S. S. Sundar, “Measuring message credibility: Construction and validation of an exclusive scale,” Journal. Mass Commun. Q., vol. 93, no. 1, pp. 59–79, 2016.

A. L. Ginsca, A. Popescu, and M. Lupu, Credibility in Information Retrieval, vol. 9, no. 5. 2015.

I. Bråten and J. L. G. Braasch, “Key issues in research on students’ critical reading and learning in the 21st century information society,” in Improving Reading and Reading Engagement in the 21st Century, Springer, 2017, pp. 77–98.

S. Brand‐Gruwel, Y. Kammerer, L. Meeuwen, and T. Gog, “Source evaluation of domain experts and novices during Web search,” J. Comput. Assist. Learn., vol. 33, no. 3, pp. 234–251, 2017.

K. P. Hocevar, A. J. Flanagin, and M. J. Metzger, “Social media self-efficacy and information evaluation online,” Comput. Human Behav., vol. 39, pp. 254–262, 2014.

M. N. Hajli, J. Sims, M. Featherman, and P. E. D. Love, “Credibility of information in online communities,” J. Strateg. Mark., vol. 4488, no. August 2015, pp. 1–16, 2015.

R. Jucks and F. M. Thon, “Better to have many opinions than one from an expert? Social validation by one trustworthy source versus the masses in online health forums,” Comput. Human Behav., vol. 70, pp. 375–381, 2017.

E. Katz, P. F. Lazarsfeld, and E. Roper, Personal influence: The part played by people in the flow of mass communications. Routledge, 2017.

H. Sungur, G. M. van Koningsbruggen, and T. Hartmann, “Psychological Distance Cues in Online Messages,” J. Media Psychol., 2017.

S. Špiranec, “Information literacy in Web 2.0 environments: emerging dimensions of research,” Libellarium J. Res. writing, books, Cult. Herit. institutions, vol. 7, no. 1, pp. 55–72, 2015.

R. Z. Wan-Chik, “Religious information seeking on the Web: A study of Islamic and Qur’anic information searching,” PQDT - UK Irel., no. December, 2013.

H. Ahmad and W. N. W. Abdullah, “MENGATASI KELEMAHAN PROFESIONALISME DALAM KERJA MELALUI PENGHAYATAN KAREKTER HAMBA-HAMBA AR-RAHMAN,” Al-Hikmah, vol. 7, no. 1, pp. 17–32, 2015.

H. I. Suleman, “Developing web metrics for measuring the quality of Islamic websites,” Unpubl. Master Thesis Present. to Kulliyyah Inf. Commun. Technol. Int. Islam. Univ. Malaysia. Kuala Lumpur. Malaysia, 2005.

J. Al Otaibi, Z. Safi, A. Hassaïne, F. Islam, and A. Jaoua, “Machine Learning and Conceptual Reasoning for Inconsistency Detection,” IEEE Access, vol. 5, pp. 338–346, 2017.

R. Z. Wan-Chik, “Information credibility assessment of Islamic and Quranic information on the web,” in Proceedings of the 9th International Conference on Ubiquitous Information Management and Communication, 2015, p. 25.

A. I. Abubakar, A. M. Zeki, and A. Hisham, “An appraisal of online audio Qur’an as a new media tool for civilization,” in Computing, Control, Networking, Electronics and Embedded Systems Engineering (ICCNEEE), 2015 International Conference on, 2015, pp. 79–82.

M. Samsi et al., “INFORMATION QUALITY, USEFULNESS AND INFORMATION SATISFACTION IN ISLAMIC E-TOURISM WEBSITES.,” J. Theor. Appl. Inf. Technol., vol. 89, no. 2, 2016.

M. B. Ribadu and W. N. W. A. Rahman, “E-Commerce Quality Evaluation Metrics: A Sharia Compliance Approach,” J. Telecommun. Electron. Comput. Eng., vol. 9, no. 3–5, pp. 101–110, 2017.

H. El mimouni and C. M. MacDonald, “Culture and information architecture: A study of American and Arab academic websites,” Proc. Assoc. Inf. Sci. Technol., vol. 52, no. 1, pp. 1–4, 2015.

M. S. Ishak, S. Z. Omar, J. Bolong, M. A. Hassan, and Z. A. Ghani, “Internet’s Islamic information credibility scale (IIICS),” 2012.

L. Steiniger, “Hate or Forgiveness: How Do Online Firestorms Impact Brand Attitude.” University of Twente, 2016.

V. Varabyova, “Source of information: perceptions of trustworthiness and beyond in eWOM,” 2015.

J. Al Otaibi, S. Elloumi, A. Jaoua, and A. Hassaine, “Using conceptual reasoning for inconsistencies detection in islamic advisory opinion (fatwas),” in Computer Systems and Applications (AICCSA), 2015 IEEE/ACS 12th International Conference of, 2015, pp. 1–5.

A. Aljumah and S. A. Kouchay, “Global ranking, web visibility and accessibility of quranic websites-An evaluation study-2015,” Indian J. Sci. Technol., vol. 8, no. 30, 2015.

W. M. Al-rahmi, A. M. Zeki, N. Alias, and A. A. Saged, “Information Technology Usage in the Islamic Perspective: A Systematic Literature Review,” Anthropol., vol. 29, no. 1, pp. 27–41, 2017.

S. Mehad, W. A. R. W. M. Isa, N. L. M. Noor, and M. S. Husin, “Muslim user interface evaluation framework (Muslim-UI) for Islamic genre website: A quantitative approach,” in Information and Communication Technology for the Muslim World (ICT4M), 2010 International Conference on, 2010, p. H-1.

M. Mahmud, A. O. M. Tap, I. Hussein, and M. Aliyu, “Content Evaluation of Islamic Websites,” Age (Omaha)., vol. 20, pp. 21–30, 2012.

N. N. binti Rahim, “An Islamic Animated Infographic Model for Da’wah Dissemination: A Case Study of Prophet’s Sunnah in Eating and Drinking.” Faculty of Creative Technology and Heritage, 2017.

I. KHAN et al., “LINKING SOFTWARE ENGINEERING PARADIGMS TO ISLAMIC VALUES.,” J. Theor. Appl. Inf. Technol., vol. 95, no. 7, 2017.

D. S. Sayogo, “Online traceability for halal product information: perceptions of Muslim consumers in Indonesia,” J. Islam. Mark., vol. 9, no. 1, pp. 99–116, 2018.

M. F. Kasmani, M. Buyong, and M. K. Mahyuddin, “Dakwah Content and its Method: An Analysis on Islamic Websites,” YADIM, vol. 11, 2009.

V. Barker, “User Perceptions About Self-efficacy, Features and Credibility as Antecedents to Flow on Social Networking Sites,” J. Soc. Media Soc., vol. 6, no. 1, pp. 110–143, 2017.

A. M. Muhamad Faisal Ashaari and R. M. Rasit, “Pelaksanaan Tugasan Dialog Tentang Islam Menerusi Facebook Dalam Kursus ‘Teknologi Maklumat Dakwah’//The Implementation of the Assignment Dialogue on Islam through Facebook in the Course of‘ Da’wah in Information Technology,’” 2017.

F. Yassin, J. Salim, and N. Sahari, “The influence of organizational factors on knowledge sharing using ICT among teachers,” Procedia Technol., vol. 11, pp. 272–280, 2013.

M. B. Baker and Z. M. Yusof, “A framework for knowledge sharing in ERP system usage in small and medium enterprises: a preliminary review,” Int. J. Bus. Inf. Syst., vol. 24, no. 3, pp. 387–398, 2017.

M. N. Muda and Z. M. Yusof, “Conceptual framework for knowledge sharing initiative in institution of higher learning to enchance the teaching performance and innovation,” Sci. J. PPI-UKM, vol. 2, no. 1, pp. 10–16, 2015.

T. Havakhor, A. A. Soror, and R. Sabherwal, “Diffusion of knowledge in social media networks: effects of reputation mechanisms and distribution of knowledge roles,” Inf. Syst. J., vol. 28, no. 1, pp. 104–141, 2018.

M. Z. Islam, S. M. Jasimuddin, and I. Hasan, “The role of technology and socialization in linking organizational context and knowledge conversion: The case of Malaysian Service Organizations,” Int. J. Inf. Manage., vol. 37, no. 5, pp. 497–503, 2017.

S. Ainin, M. M. Naqshbandi, S. Moghavvemi, and N. I. Jaafar, “Facebook usage, socialization and academic performance,” Comput. Educ., vol. 83, pp. 64–73, 2015.

L. Thomas, P. Briggs, A. Hart, and F. Kerrigan, “Understanding social media and identity work in young people transitioning to university,” Comput. Human Behav., vol. 76, pp. 541–553, 2017.

J. Son, K. Jeong-Dong, N. Hong-Seok, and D.-K. Baik, “A social learning management system supporting feedback for incorrect answers based on social network services,” J. Educ. Technol. Soc., vol. 19, no. 2, p. 245, 2016.

L. Hagen, T. Keller, S. Neely, N. DePaula, and C. Robert-Cooperman, “Crisis Communications in the Age of Social Media: A Network Analysis of Zika-Related Tweets,” Soc. Sci. Comput. Rev., p. 894439317721985, 2017.

K. Stanoevska-Slabeva et al., “Modeling and Measuring Social Media Literacy of Digital Natives in the Example of the Lake Constance Region,” 2017.

I. M. Azpiazu, N. Dragovic, M. S. Pera, and J. A. Fails, “Online searching and learning: YUM and other search tools for children and teachers,” Inf. Retr. J., vol. 20, no. 5, pp. 524–545, 2017.

S. McGrew, J. Breakstone, T. Ortega, M. Smith, and S. Wineburg, “Can students evaluate online sources? Learning from assessments of civic online reasoning,” Theory Res. Soc. Educ., pp. 1–29, 2018.

R. Wan-Chik, P. Clough, and N. Ford, “Searching for Islamic and Qur’anic Information on the Web: A Mixed-Methods Approach,” in Asia Information Retrieval Symposium, 2011, pp. 181–192.

D. Cyprian, “5 WAYS SOCIAL MEDIA CONNECTS RELIGION TO YOUNGER GENERATIONS,” 2015. [Online]. Available: http://www.worldreligionnews.com/religion-news/christianity/5-ways-social-media-connects-religion-to-younger-generations. [Accessed: 01-Jan-2018].

O. Golan and N. Stadler, “Building the sacred community online: the dual use of the Internet by Chabad,” Media, Cult. Soc., vol. 38, no. 1, pp. 71–88, 2016.

A. Almobarraz, “Religious information seeking on social media in Saudi society,” 2014.

M. Aliyu, M. Mahmud, A. O. M. Tap, and I. Hussein, “Development of islamic websites evaluation guidelines,” Innov. Commun. Eng., p. 49, 2013.

B. Osatuyi, “Information sharing on social media sites,” Comput. Human Behav., vol. 29, no. 6, pp. 2622–2631, 2013.

M. Mahmud, M. Aliyu, and A. O. M. Tap, “Quality rating of Islamic websites features: A single-user evaluation,” in Information and Communication Technology for the Muslim World (ICT4M), 2010 International Conference on, 2010, p. H-26.

N. Aghakhani, J. Karimi, and M. Salehan, “A Unified Model for the Adoption of Electronic Word of Mouth on Social Network Sites: Facebook as the Exemplar,” Int. J. Electron. Commer., vol. 22, no. 2, pp. 202–231, 2018.

S. Ahangama and D. C. C. Poo, “Credibility of Algorithm Based Decentralized Computer Networks Governing Personal Finances: The Case of Cryptocurrency,” in International Conference on HCI in Business, Government and Organizations, 2016, pp. 165–176.

L. Salmerón, M. Macedo‐Rouet, and J. Rouet, “Multiple viewpoints increase students’ attention to source features in social question and answer forum messages,” J. Assoc. Inf. Sci. Technol., vol. 67, no. 10, pp. 2404–2419, 2016.

R. E. Petty and J. T. Cacioppo, “The elaboration likelihood model of persuasion,” in Communication and persuasion, Springer, 1986, pp. 1–24.

M. S. Eastin, M.-S. Yang, and A. I. Nathanson, “Children of the net: An empirical exploration into the evaluation of Internet content,” J. Broadcast. Electron. Media, vol. 50, no. 2, pp. 211–230, 2006.

M. J. Metzger, “Making sense of credibility on the web: Models for evaluating online information and recommendations for future research,” J. Am. Soc. Inf. Sci. Technol., vol. 58, no. 13, pp. 2078–2091, 2007.

S. Chaiken and A. H. Eagly, “Heuristic and systematic information processing within and,” Unintended thought, vol. 212, 1989.

S. S. Sundar, “The MAIN model: A heuristic approach to understanding technology effects on credibility,” Digit. Media, Youth, Credibil., pp. 73–100, 2008.

W. Choi, “New Framework of Web Credibility Assessment and an Exploratory Study of Older Adults’ Information Behavior on the Web,” 2015.

A. J. Flanagin, “Online social influence and the convergence of mass and interpersonal communication,” Hum. Commun. Res., vol. 43, no. 4, pp. 450–463, 2017.

F. W. Siero and B. J. Doosje, “Attitude change following persuasive communication: Integrating social judgment theory and the elaboration likelihood model,” Eur. J. Soc. Psychol., vol. 23, no. 5, pp. 541–554, 1993.

S. Y. Rieh, “Judgment of information quality and cognitive authority in the Web,” J. Am. Soc. Inf. Sci. Technol., vol. 53, no. 2, pp. 145–161, 2002.

C. Sovannara, “New Media and Political Participation of Cambodia Youth,” 2015.

B. Hilligoss and S. Y. Rieh, “Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context,” Inf. Process. Manag., vol. 44, no. 4, pp. 1467–1484, 2008.

C. I. Hovland, I. L. Janis, and H. H. Kelley, “Communication and persuasion; psychological studies of opinion change.,” 1953.

P. Borah and X. Xiao, “The Importance of ‘Likes’: The Interplay of Message Framing, Source, and Social Endorsement on Credibility Perceptions of Health Information on Facebook,” J. Health Commun., pp. 1–13, 2018.

M. F. Rebelo, “How influencers’ credibility on Instagram is perceived by consumers and its impact on purchase intention.” 2017.

B. J. Fogg, “Prominence-interpretation theory: Explaining how people assess credibility online,” in CHI’03 extended abstracts on human factors in computing systems, 2003, pp. 722–723.

A. Bandura, “Self-efficacy: The exercise of control.” New York: Freeman, 1997.




DOI: http://dx.doi.org/10.18517/ijaseit.8.5.6434

Refbacks

  • There are currently no refbacks.



Published by INSIGHT - Indonesian Society for Knowledge and Human Development