User Experience Model for Remote Envenomation Consultation Mobile Application with Decision Support Ability

Rasyida Zainun, Meng Chun Lam, Khairul Azmi Abu Bakar, Ahmad Khaldun Ismail

Abstract


Most industries have begun adapting mobile technology in their daily work included health domain. A group of clinical toxinology experts intend to adopt the mobile technology to provide the consultation services remotely. Current practice of the consultation service is using the communication application available in market which has limitation and not suitable in their context. Thus, a specific newly design mobile application should be developed for their case. To generate mobile applications and services that meet the user's expectations, the development of applications that emphasize user experience (UX) factor needs to be implemented. UX factors are heavily depending on the different user, system, context and temporal factors. There is lack of research of UX factors in the mobile health domain especially in the remote envenomation consultation mobile application. Therefore, the purpose and scope of this research is to identify UX factors from the perspective of system components for this type of mobile application. This paper gathered the UX definition, UX factor and UX model from the previous researches. The UX factors finding process included literature review and discussion with the clinical toxinology experts. UX factors have been identified and matched with the remote consultation mobile application context. At the end, we have derived a UX model for the remote envenomation consultation mobile application case. The UX model included four product features and seven UX factor. Product features involved information quality, user interface design, functionality and data visualisation. Whereas seven UX factor involved usefulness, effectiveness, efficiency, ease of use, aesthetic, trustworthy and stimulation. The presented UX Model contained specific factor for remote envenomation consultation mobile application. It can be a reference to develop a mobile application to meet the context and user expectation for the remote consultation case.


Keywords


— User experience, mHealth, remote consultation, user experiences factor, user experience models, factors influencing user experience

Full Text:

PDF

References


Y. Xiao, Y. Tao, and Q. Li, “A new mobile web presentation with better user experience,†Proc. - Int. Conf. Networks Secur. Wirel. Commun. Trust. Comput. NSWCTC 2009, vol. 1, no. c, pp. 137–141, 2009.

Y. Sun, W. K. Chong, Y. Han, S. Rho, K. L. Man, and A. R. System, “Key Factors Affecting User Experience of Mobile Recommendation Systems,†vol. II, 2015.

J. L. Wesson, A. Singh, and B. van Tonder, “Can Adaptive Interfaces Improve the Usability of Mobile Applications?,†pp. 187–198, 2010.

A. Suzianti, R. P. Minanga, and F. Fitriani, “Analysis of User Experience ( UX ) on Health-Tracker Mobile Apps,†vol. 9, no. 4, 2017.

A. K. Ismail, A. Adnan, A. Hassan, Z. Mohamed@Ismail, and R. Daud, “Remote Envenomation Consultation Services (RECS) for Healthcare Providers in Malaysia,†2nd Oxford World Symp. Venoms (Venoms 2013), St Hilda’s Coll. Oxford, UK., p. 2010, 2013.

A. Mourouzis, I. Chouvarda, and N. Maglaveras, “Mhealth : Common Usability and User Experience Practices and Flaws,†Eur. Mediterr. Middle East. Conf. Inf. Syst. 2015, vol. 2015, pp. 1–16, 2015.

I. 2010 and I. Standard, “ISO 13407,†vol. 1999, 1999.

A. Mansoor, Z. Mahboob, and J. Winter, “User Experience Evaluation in Mobile Industry,†no. January, 2011.

L. Alben, “Quality of experience,†1996.

D. Norman and J. Nielsen, “The Definition of User Experience (UX),†Nielsen Norman Gr. Publ., p. 1, 2016.

M. Hassenzahl and N. Tractinsky, “User experience - A research agenda,†Behav. Inf. Technol., vol. 25, no. 2, pp. 91–97, 2006.

M. Hassenzahl, “The Thing and I: Understanding The Relationship Between User and Product,†Funology from usability to enjoyment, pp. 31–42, 2003.

Ahsanullah, S. Suziah, M. Kamil, and K. Muzafar, “Understanding Factors Influencing User Experience of Interactive Systems : a Literature Review,†vol. 10, no. 23, pp. 18175–18185, 2015.

C. Jetter and J. Gerken, “A simplified model of user experience for practical application,†2nd COST294-MAUSE Int. open Work. “user Exp. - Towar. a unified view.,†pp. 106–111, 2006.

P. I. Santosa, “Measuring User Experience During a Web-based Survey : A Case of Back-to-Back Online Surveys,†vol. 6, no. 3, pp. 339–344, 2016.

Y. Mariam Azwa and J. Azrul Hazri, “User Experience Design ( UXD ) of Mobile Application : An Implementation of a Case Study User Experience Design ( UXD ) of Mobile Application : An Implementation of a Case Study,†vol. 9, no. November, pp. 197–200, 2017.

M. Zarour and M. Alharbi, “User experience framework that combines aspects, dimensions, and measurement methods,†Cogent Eng., vol. 4, no. 1, pp. 1–25, 2017.

R. Baharuddin, D. Singh, and R. Razali, “Usability dimensions for mobile applications-a review,†Res. J. Appl. Sci. Eng. Technol., vol. 5, no. 6, pp. 2225–2231, 2013.

S. S. Tee, T. S. M. T. Wook, and S. Zainudin, “User testing for moodle application,†Int. J. Softw. Eng. its Appl., vol. 7, no. 5, pp. 243–252, 2013.

U. Bakar and A. Jaafar, “Visual interaction patterns of students’ feedback: Reliability and usability of Teaching and Supervision Evaluation System (TESES),†Lect. Notes Comput. Sci. (including Subser. Lect. Notes Artif. Intell. Lect. Notes Bioinformatics), vol. 8237 LNCS, pp. 776–787, 2013.

R. Rusdi, S. Fadzilah, and M. A. T. Noor, “Usability guidelines for elderly website interface,†vol. 6, no. 2, 2017.

N. Rahim, T. S. M. T. Wook, N. A. M. Zin, N. A. Rawi, and R. Muda, “Usability evaluation of a virtual museum environment: Acase study in terengganu state museum, malaysia,†Adv. Sci. Lett., vol. 22, no. 10, pp. 2780–2784, 2016.

A. Holzinger, P. Kosec, G. Schwantzer, M. Debevc, R. Hofmann-Wellenhof, and J. Frühauf, “Design and development of a mobile computer application to reengineer workflows in the hospital and the methodology to evaluate its effectiveness,†J. Biomed. Inform., vol. 44, no. 6, pp. 968–977, 2011.

A. H. H. M. Mohamed, H. Tawfik, D. Al-jumeily, and L. Norton, “MoHTAM : A Technology Acceptance Model for Mobile Health Applications,†2011.

K. Thiruvanackan and M. Y. Maryati, “Penilaian Penggunaan Aplikasi Mudah Alih Kesihatan (mHealth) Dari Perspektif Ahli Farmasi,†pp. 37–54, 2017.

R. Shibl, M. Lawley, and J. Debuse, “Factors in fluencing decision support system acceptance,†Decis. Support Syst., vol. 54, no. 2, pp. 953–961, 2013.

S. Ouma, M. Herselman, and D. Van Grauen, “Essential UX metrics to be considered when designing m-health applications in order to provide positive user experiences,†Proc. IADIS Int. Conf. eHealth 2010 EH Part IADIS Multi Conf. Comput. Sci. Inf. Syst. 2010 MCCSIS 2010, no. June 2015, pp. 271–274, 2010.

R. Harrison, D. Flood, and D. Duce, “Usability of mobile applications : literature review and rationale for a new usability model,†pp. 1–16, 2013.

S. Adikari, C. Mcdonald, and J. Campbell, “User Experience in HMI : An Enhanced Assessment Model,†pp. 304–310, 2010.

M. Thüring and S. Mahlke, “Usability, aesthetics and emotions in human-technology interaction,†Int. J. Psychol., vol. 42, no. 4, pp. 253–264, 2007.

P. Morville, “User Experience Design,†User Experience Design. [online] Semantic Studios. Available at: http://semanticstudios.com/user_experience_design/ [Accessed 9 Aug. 2018]., 2001. .

C. H. Lu, J. L. Hsiao, and R. F. Chen, “Factors determining nurse acceptance of hospital information systems,†CIN - Comput. Informatics Nurs., vol. 30, no. 5, pp. 257–264, 2012.

S. Ashar Adawiyah, Meng Chun Lam, Khaldun Ismail, “A Preliminary Study on the Decision Support Mobile Application for Remote Snakebite Management Consultation in Malaysia,†3rd Int. Conf. Appl. Sci. Technol. 2018, 10-12 April 2018, Penang, Malaysia., 2018.

F. Y. Pai and K. I. Huang, “Applying the Technology Acceptance Model to the introduction of healthcare information systems,†Technol. Forecast. Soc. Change, vol. 78, no. 4, pp. 650–660, 2011.

S. Mahlke and S. Str, “Factors influencing the experience of website usage,†pp. 846–847, 2002.

D. Witarsyah, T. Sjafrizal, M. F. Fudzee, and M. A. Salamat, “The Critical Factors Affecting E-Government Adoption in Indonesia : A Conceptual Framework,†vol. 7, no. 1, pp. 160–167, 2017.




DOI: http://dx.doi.org/10.18517/ijaseit.8.4-2.6836

Refbacks

  • There are currently no refbacks.



Published by INSIGHT - Indonesian Society for Knowledge and Human Development