A Conceptual Model for Electronic Document and Records Management System Adoption in Malaysian Public Sector

Abstract

The government has spent a large amount of fortune in ascertaining that their information management practice meets the widely accepted standards of practice for enhancing the systematic, speedy, effective and efficient information service delivery. The rapid development of ICT has urged the public sector to shift their operations from manual to electronic system-based in handling the information-related works. Electronic Document and Records Management System (EDRMS) is one of the systems to be considered. However, the adoption rate of such a system is exceptionally below satisfaction due to users are not keen on using it. In this paper, the factors which influence the decision on whether EDRMS should be adopted or otherwise are identified. A qualitative study involving a critical review of the related literature in the area and interviews were employed. The interviews involve EDRMS experts from the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and the National Archive of Malaysia (NAM). There are 14 factors identified as impacting the decision to adopt EDRMS offered by the Technology Adoption Theories and the literature review. However, only ten factors were given the consideration upon being validated and ranked by the selected experts. A new conceptual model for EDRMS adoption in Malaysian public sector was then constructed as the ultimate outcome of the study.