The Role of Technical Support and Effective Communication to Successful Intervention Program on Palm Oil Mills

Anizar Anizar, Abdul Rahim Matondang, Rizabuana Ismail, Nazaruddin Matondang


The palm oil mills demand the workers perform manual material still managing activities, which results in pain complaints leading to possible disability. These pain complaints can be resolved by implementing an intervention program involving all parties. Most previous studies only investigated the program implementation, and few addressed workers' behavioral responses. Organizational culture, which may affect the correlation between organizational climate and the effectiveness of intervention programs, has never been properly studied. This study aims to determine how the interaction between technical support and effective management-worker communication on the effectiveness of the intervention program by considering the influence of organizational culture. Understanding worker acceptance of intervention programs can determine how to implement them effectively. All these research variables were analyzed simultaneously using Partial Least Squares Structural Equation Modeling (PLS-SEM) software, in which data were obtained from questionnaires given to 280 people working in 20 government-owned and private-owned palm oil mills in North Sumatra Province. The results show that technical support and effective communication affect the effective intervention program, but effective communication has a bigger effect. Organizational climate mediates the effects of technical support and effective communication on effective intervention programs. Organizational culture negatively moderates the correlation between organizational climate and effective intervention programs. The dimensions of organizational culture in palm oil mills are high power distance, high uncertainty avoidance, collectivism, masculinity, long-term orientation, and restraint.


Technical support; effective communication; organizational climate; organizational culture; effective intervention program.

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