Implementation of Enterprise Resource Planning System in Manufacturing Firm in Indonesia

Abstract

The purposes of the present study were examine the effects of system quality on user satisfaction, system quality on use, information quality on user satisfaction, information quality on use, reciprocal effect between use and user satisfaction, user satisfaction on individual impact, use on individual impact, and individual impact on organizational impact. The present study used the structural modeling based on partial least squares regression. Empirical results showed that information quality had a significant positive effect on use and user satisfaction. System quality had a significant positive effect on use but negative effect on user satisfaction. Service quality had a significant positive effect on use and user satisfaction. There was no reciprocal effect between use and user satisfaction. Use, but not user satisfaction, had a positive and significant effect on individual impact. Individual impact had a positive and significant effect on organizational impact.